Privacy Policy

Effective Date: August 7, 2022
Last Reviewed: August 7, 2024

Introduction

LB WAREHOUSE ("we," "us," "our," or "Company") is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, process, store, share, and protect your personal information when you visit our website, use our services, make purchases, or otherwise interact with us.

This Privacy Policy applies to all products and services offered by LB WAREHOUSE, including our website located at [your-website.com], mobile applications, customer service interactions, and any other platforms where this policy is posted or referenced.

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our services.

1. Information We Collect

We collect various types of personal information to provide you with excellent service and a seamless shopping experience. The information we collect falls into three main categories: information you provide directly to us, information we collect automatically when you use our services, and information we may receive from third-party sources.

When you create an account with us or make a purchase, we collect personal information that you voluntarily provide. This includes your full name, username, password, email address, and phone number. We also collect your billing and shipping addresses to process orders correctly. For age verification purposes and to comply with legal requirements, we may collect your date of birth. Additionally, we record your communication preferences to ensure we contact you in the ways you prefer.

During the transaction process, we gather detailed information about your purchases including your complete purchase history, order details, and product preferences. While we collect payment method information, this data is processed securely through encrypted third-party payment processors and we do not store complete payment card details on our servers. We also maintain records of returns, exchanges, refund requests, product reviews, and ratings you provide.

Our systems automatically collect technical and usage information when you interact with our website or services. This includes your IP address and approximate geographic location, browser type, version, and language settings, as well as your operating system and device information. We track which pages you visit, how long you spend on our website, your search queries, navigation patterns, and interaction data such as click-through rates. We also monitor shopping cart contents and instances where purchases are abandoned to help us improve our service.

We utilize various tracking technologies including essential cookies necessary for basic website functionality, performance cookies for analytics purposes, functional cookies to enhance your user experience, and with your consent, marketing cookies for personalized advertising. These technologies help us understand how our website is used and how we can improve it.

We may also receive information about you from third-party sources including our business partners such as shipping carriers, payment processors, marketing service providers, and social media platforms when you interact with our content. We may access publicly available databases for address verification purposes and consult credit reporting agencies and government databases for fraud prevention and regulatory compliance.

2. How We Use Your Information

We use your personal information for several legitimate business purposes that enable us to provide you with excellent service while maintaining the security and functionality of our operations. Our primary uses of your information center around service provision, business improvement, marketing communications, legal compliance, and operational efficiency.

For service provision and order processing, we use your information to efficiently process and fulfill your orders, manage your customer account, and maintain accurate customer records. This information enables us to provide responsive customer support and technical assistance when you need it. We use your contact information to handle returns, exchanges, warranty claims, and to send you important communications such as order confirmations, shipping updates, and delivery notifications.

To continuously improve our website and services, we analyze your usage patterns and behavior to optimize website performance and enhance user experience. This data helps us develop new features, conduct market research, and improve our product recommendation systems. We use aggregated and anonymized data to understand trends and make informed business decisions about our product offerings and service improvements.

With your explicit consent, we use your information for marketing and communication purposes. This includes sending promotional emails, providing personalized product recommendations based on your purchase history and browsing behavior, and conducting customer satisfaction surveys. We may inform you about new products, services, special offers, and administer contests, sweepstakes, and loyalty programs. You can opt out of marketing communications at any time.

We use your information for various legal and security purposes to protect both you and our business. This includes complying with applicable laws and regulations, preventing fraud and unauthorized access, protecting our intellectual property rights, and resolving disputes. We may use your information to enforce our terms of service and respond to law enforcement requests and legal proceedings when required by law.

For business operations, we use your information to maintain accurate financial records, conduct internal audits and quality assurance, train our customer service representatives, and perform business analytics. This operational use of data helps us maintain high service standards and make strategic business decisions.

3. Legal Basis for Processing

Under applicable data protection laws, we process your personal information based on several legal grounds. When you make a purchase or create an account, we process your information to fulfill our contractual obligations to you. We also process information based on our legitimate business interests in providing excellent customer service, improving our products and services, preventing fraud, and maintaining security.

Where required by law, we obtain your explicit consent before processing certain types of information, particularly for marketing communications and non-essential cookies. You have the right to withdraw this consent at any time. We also process information when necessary to comply with legal obligations or to protect the vital interests of individuals.

4. Information Sharing and Disclosure

We treat your personal information with strict confidentiality and implement robust security measures to protect it. We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in certain limited circumstances that are necessary for our business operations or required by law.

We share information with trusted service providers who assist us in operating our business. This includes payment processors and banks who handle secure transactions, shipping companies who fulfill your orders, and technology providers who help us maintain our website and analyze its performance. These service providers are bound by strict confidentiality agreements and are only permitted to use your information for the specific services they provide to us.

In certain business transactions such as mergers, acquisitions, or sales of assets, your information may be transferred to the acquiring party. We will notify you of any such transfer and ensure that your information remains protected under the same privacy standards.

We may disclose your information when required by law, such as in response to subpoenas, court orders, or legal processes. We may also disclose information to protect our rights, property, or safety, or that of our users or the public, and to prevent or investigate fraud or other illegal activities.

We may share aggregated, anonymized data that does not identify you personally for business purposes such as market research, analytics, and improving our services. This anonymized information cannot be used to identify individual users.

5. Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security practices include both technical and organizational measures designed to ensure appropriate protection of your data.

Our technical security measures include industry-standard SSL encryption for all data transmissions, secure firewalls to protect our systems, regular security audits and vulnerability assessments, and restricted access controls that limit employee access to personal information on a need-to-know basis. We use secure servers located in facilities with appropriate physical security measures.

We maintain organizational security policies and procedures that govern how we handle personal information. Our employees receive regular training on privacy and security practices, and we conduct background checks on employees who have access to personal information. We have incident response procedures in place to address any potential security breaches promptly and effectively.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to improve our security measures and will notify you of any significant security incidents as required by law.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. Cookies are small text files that are placed on your device when you visit our website. These files help us remember your preferences and provide you with a more customized experience.

Essential cookies are necessary for our website to function properly and cannot be disabled. These cookies enable core functionality such as security, network management, and accessibility. Performance cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's functionality and performance.

Functional cookies allow our website to remember choices you make and provide enhanced, more personal features. For example, these cookies can remember your login details, language preferences, or items in your shopping cart. Marketing cookies are used to track visitors across websites and display relevant advertisements. We only use marketing cookies with your explicit consent.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse or delete cookies, but please note that disabling certain cookies may affect the functionality of our website. You can also opt out of targeted advertising cookies through industry opt-out tools and advertising preference management platforms.

7. Your Privacy Rights and Choices

You have several important rights regarding your personal information, and we are committed to helping you exercise these rights. The specific rights available to you may vary depending on your location and applicable privacy laws.

You have the right to access your personal information and request a copy of the data we hold about you. You can also request that we correct any inaccurate or incomplete information. If you wish to delete your personal information, you can request data deletion, though we may need to retain certain information for legal or business purposes.

You have the right to object to certain types of processing of your personal information, particularly for direct marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting our customer service team. You also have the right to restrict the processing of your information in certain circumstances.

If we process your information based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing that occurred before withdrawal. You may also have the right to data portability, which allows you to request that we transfer your information to another service provider in a commonly used format.

To exercise any of these rights, please contact us using the information provided in the Contact Us section of this policy. We will respond to your request within the timeframe required by applicable law and may need to verify your identity before processing your request.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations. The retention period varies depending on the type of information and the purpose for which it was collected.

Account information is retained for as long as your account remains active or as needed to provide you services. If you close your account, we may retain certain information for a reasonable period to resolve disputes, enforce our agreements, and comply with legal requirements. Transaction information is typically retained for accounting and tax purposes as required by law.

Communication records such as customer service inquiries are retained for a reasonable period to ensure quality service and resolve any follow-up issues. Marketing information is retained until you opt out of communications or as required for legal compliance. Technical and usage data is typically retained for a shorter period and may be aggregated and anonymized for analytical purposes.

We regularly review our data retention practices and securely delete or anonymize information that is no longer needed. When we delete information, we use secure deletion methods to ensure it cannot be recovered.

9. International Data Transfers

LB WAREHOUSE is based in the United States, and your information may be transferred to, stored, and processed in the United States and other countries where our service providers are located. These countries may have different data protection laws than your country of residence.

When we transfer personal information internationally, we implement appropriate safeguards to protect your information. This may include using standard contractual clauses approved by relevant data protection authorities, ensuring that recipients are certified under applicable data transfer frameworks, or obtaining your explicit consent for the transfer.

If you are located in the European Union, European Economic Area, or the United Kingdom, we ensure that any international transfers of your personal information comply with applicable data protection regulations including the General Data Protection Regulation (GDPR) and the UK Data Protection Act.

10. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and other online services. These external sites are not controlled by us and have their own privacy policies and practices. We are not responsible for the privacy practices or content of these third-party sites.

We encourage you to review the privacy policies of any third-party sites you visit through links on our website. When you click on these links or interact with third-party content, you may be providing information directly to that third party, which is governed by their privacy policy rather than ours.

Some third-party services may be integrated into our website, such as social media widgets, payment processors, or customer review platforms. While we carefully select our third-party partners, your interactions with these services may be subject to their own terms and privacy policies.

11. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Parents and guardians should supervise their children's online activities and help them understand the importance of not providing personal information to websites without parental permission. If you believe that a child under 13 has provided personal information to us, please contact us immediately using the information provided in this policy.

For children between the ages of 13 and 18, we may collect personal information only with verifiable parental consent where required by applicable law. We take additional precautions to protect the privacy of minors and comply with applicable laws regarding children's privacy.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you by updating the "Effective Date" and "Last Reviewed" dates at the top of this policy.

For significant changes that materially affect your privacy rights, we will provide additional notice through email, website banners, or other appropriate means. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

Your continued use of our services after any changes to this Privacy Policy constitutes acceptance of those changes. If you do not agree with any changes, you should discontinue using our services and contact us regarding your account.

13. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and other California privacy laws. These rights include the right to know what personal information we collect about you, the right to delete your personal information, and the right to opt out of the sale of your personal information.

California residents also have the right to request information about the categories of personal information we have disclosed for business purposes and the categories of third parties to whom we have disclosed such information. We do not sell personal information as defined by the CCPA.

To exercise your California privacy rights, please contact us using the information provided in this policy. We will not discriminate against you for exercising your privacy rights, and we will respond to your requests in accordance with applicable law.

14. European Privacy Rights

If you are located in the European Union, European Economic Area, or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR) and other applicable data protection laws.

These rights include the right to access your personal information, rectify inaccurate information, erase your personal information in certain circumstances, restrict processing of your information, object to processing, and data portability. You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal information in accordance with applicable law.

We will process your requests in accordance with applicable law and respond within the required timeframes. Some rights may be limited by applicable law or our legitimate business interests.

15. Contact Information and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following information:

Email: privacy@lbwarehouse.com
Phone: 1-800-454-6567
Mail: LB WAREHOUSE Privacy Department

For residents of the European Union, European Economic Area, or the United Kingdom, you may also contact our Data Protection Officer at: dpo@lbwarehouse.com

We are committed to working with you to resolve any privacy concerns you may have. We will respond to your inquiries promptly and work to address any issues to your satisfaction while complying with applicable privacy laws and regulations.

This Privacy Policy represents our commitment to protecting your privacy and maintaining transparency about our data practices. We appreciate your trust in LB WAREHOUSE and will continue to safeguard your personal information with the highest standards of care and security.