Shipping & Returns Policy

Effective Date: August 7, 2022
Last Updated: August 7, 2024

Introduction

At LB WAREHOUSE, we are committed to delivering your products with speed, care, and complete transparency while providing exceptional customer service throughout your shopping experience. This comprehensive Shipping and Returns Policy outlines our procedures, timeframes, costs, and requirements for order processing, shipping, delivery, returns, exchanges, and refunds. By placing an order with us, you acknowledge that you have read, understood, and agree to comply with all terms outlined in this policy.

We continuously strive to exceed your expectations by partnering with reliable shipping carriers, maintaining efficient warehouse operations, and providing flexible return options that ensure your complete satisfaction. Our goal is to make your shopping experience as seamless and worry-free as possible while maintaining the highest standards of product quality and customer service.

1. Order Processing and Fulfillment

When you place an order with LB WAREHOUSE, our dedicated fulfillment team begins processing your order immediately to ensure prompt delivery. Order processing includes payment verification, inventory confirmation, quality control checks, secure packaging, and preparation for shipment. Our standard processing time is one to two business days from the time your order is placed and payment is confirmed.

During peak shopping seasons, holidays, or promotional events, processing times may extend to two to three business days due to increased order volumes. We will notify customers of any expected delays through email communication and provide updated delivery estimates. Orders placed on weekends or holidays will begin processing on the next business day.

For orders containing multiple items, we make every effort to ship all products together in a single package to minimize shipping costs and delivery complexity. However, if items are located in different warehouses or have varying availability, we may ship your order in multiple packages at no additional cost to you. You will receive separate tracking information for each shipment.

Special handling may be required for certain products such as large appliances, fragile electronics, or items requiring signature confirmation. These products may have extended processing times of two to four business days, and we will communicate any special requirements or delays during the order confirmation process.

2. Shipping Options and Delivery Times

We offer multiple shipping options to accommodate your delivery preferences and timeline requirements. All shipping times are calculated in business days and begin from the date your order is shipped, not from the date of order placement. Business days are defined as Monday through Friday, excluding federal holidays and weekends.

Our Standard Shipping option delivers within three to five business days and is available for all products in our catalog. This cost-effective shipping method uses ground transportation and is ideal for customers who prefer to balance delivery speed with shipping costs. Standard shipping rates are calculated based on package weight, dimensions, and destination address.

Expedited Shipping provides delivery within one to two business days and is perfect for urgent orders or time-sensitive purchases. This premium shipping service uses express transportation methods and includes enhanced tracking and delivery confirmation. Expedited shipping is available for most products, though some restrictions may apply for oversized or hazardous items.

We proudly offer Free Standard Shipping on all orders over one hundred fifty dollars ($150) within the continental United States. This benefit is automatically applied at checkout when your order qualifies, and no promotional code is required. Free shipping applies only to standard ground delivery and cannot be combined with expedited shipping options.

3. Shipping Coverage and Restrictions

We currently ship within the United States, including all fifty states, the District of Columbia, and U.S. territories such as Puerto Rico, Guam, and the U.S. Virgin Islands. International shipping is not currently available, but we are continuously evaluating opportunities to expand our shipping coverage based on customer demand and operational capabilities.

Certain products may have shipping restrictions due to manufacturer requirements, regulatory compliance, or carrier limitations. These restrictions may include hazardous materials, lithium batteries, aerosols, or oversized items that require special handling. Any shipping restrictions will be clearly indicated on the product page, and our customer service team can provide additional information about alternative shipping options.

For deliveries to Alaska, Hawaii, and U.S. territories, additional shipping time of two to four business days should be expected due to extended transportation requirements. Remote or rural areas may also experience longer delivery times, and we will provide estimated delivery dates based on your specific location during the checkout process.

Military APO, FPO, and DPO addresses are supported through our partnership with the United States Postal Service. Orders shipped to military addresses may require additional processing time for security clearance and may be subject to different delivery timeframes based on military mail routing procedures.

4. Shipping Carriers and Tracking

We partner with trusted, industry-leading shipping carriers including UPS, USPS, and FedEx to ensure reliable delivery of your orders. Our carrier selection is based on factors such as package size, weight, destination, delivery timeframe, and cost optimization to provide you with the best possible shipping experience.

Once your order is shipped, you will receive a confirmation email containing detailed tracking information, including your tracking number, carrier information, and estimated delivery date. This tracking information allows you to monitor your shipment's progress in real-time and plan for delivery accordingly.

Our advanced tracking system provides regular updates throughout the delivery process, including package pickup, transit through sorting facilities, out-for-delivery status, and final delivery confirmation. You can track your package directly through our website or by visiting the carrier's tracking portal using the provided tracking number.

If you experience any issues with tracking information or have concerns about your shipment's progress, our customer service team is available to assist you with tracking inquiries, delivery updates, and coordination with shipping carriers to resolve any delivery issues promptly.

5. Delivery and Receipt of Orders

Delivery times are estimates based on historical carrier performance and may vary due to factors beyond our control, including weather conditions, natural disasters, carrier delays, customs processing, traffic conditions, or other unforeseen circumstances. While we strive to meet all estimated delivery dates, we cannot guarantee specific delivery times and are not liable for delays caused by external factors.

Orders are typically delivered during standard business hours, Monday through Friday, though some carriers may offer weekend delivery for certain service levels. Delivery attempts will be made to the shipping address provided during checkout, and carriers will follow their standard delivery procedures for your area.

For your security and to prevent package theft, certain high-value items may require adult signature confirmation upon delivery. If you are not available to sign for your package, the carrier will leave a delivery notice with instructions for redelivery or package pickup at a nearby carrier facility.

Risk of loss and title to products pass to you upon successful delivery to the shipping address specified in your order. It is your responsibility to provide an accurate and complete shipping address and to ensure that someone is available to receive packages during normal delivery hours. We recommend using a secure delivery location where packages can be safely received and stored.

6. Shipping Costs and Billing

Shipping costs are calculated based on several factors including package weight, dimensions, destination address, selected shipping method, and any special handling requirements. All shipping charges are clearly displayed during the checkout process before you complete your purchase, ensuring complete transparency in pricing.

For orders that qualify for free shipping, standard ground shipping will be provided at no additional cost. If you prefer expedited shipping on a qualifying order, you will only pay the difference between standard and expedited shipping rates. Free shipping offers cannot be applied retroactively to completed orders.

Shipping charges are non-refundable except in cases where we have made an error in order fulfillment, shipped a defective product, or failed to meet our stated processing and delivery commitments. In such cases, we will provide full reimbursement for shipping costs along with any applicable refunds or exchanges.

For orders shipped in multiple packages due to availability or warehouse location differences, you will not be charged additional shipping fees beyond the original calculated shipping cost. We absorb any additional shipping expenses to ensure that split shipments do not result in unexpected charges to our customers.

7. Address Changes and Delivery Issues

Once an order has been shipped, address changes cannot be accommodated through our system. However, you may be able to request delivery changes directly with the shipping carrier using the tracking information provided. Carrier policies and fees for address changes vary and are subject to their terms and conditions.

If you need to change your shipping address after placing an order but before it ships, please contact our customer service team immediately. We will make every effort to update your shipping information if the order has not yet been processed for shipment, though we cannot guarantee that changes can be accommodated for orders already in our fulfillment queue.

In cases where packages are returned to us due to incorrect addresses, customer unavailability, or delivery refusal, we will contact you to arrange reshipment. Reshipment fees may apply based on the circumstances of the return, and customers are responsible for providing corrected shipping information for successful delivery.

If your package is reported as delivered but you have not received it, please first check with neighbors, building management, or other household members who may have accepted the delivery. If the package cannot be located, contact us within forty-eight hours of the reported delivery date, and we will work with the carrier to investigate the delivery and provide a resolution.

8. Returns Policy and Eligibility

We want you to be completely satisfied with your purchase, and we offer a comprehensive return policy that allows you to return most items within thirty (30) days of delivery for a full refund or exchange. This return period begins from the date of delivery as confirmed by the shipping carrier, not from the date of order placement or shipment.

To be eligible for return, items must be in their original, unused condition with all original packaging, accessories, documentation, and components included. Products should be free from damage, wear, or alteration that would prevent them from being resold as new. We reserve the right to inspect all returned items and may refuse returns that do not meet our condition requirements.

Certain categories of products are excluded from our standard return policy due to hygiene, safety, or technical reasons. These exclusions include but are not limited to personal care items, software with broken seals or activated licenses, customized or personalized products, items marked as final sale, and products that have been used beyond reasonable evaluation purposes.

Electronics and technical products may be subject to additional return requirements, including original packaging, all included cables and accessories, and restoration to factory settings where applicable. We may charge restocking fees for electronics returns that are missing components or show signs of use beyond initial evaluation and testing.

9. Return Authorization and Process

To initiate a return, you must contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and detailed return instructions. Returns without proper RMA numbers may not be processed or may incur additional handling fees. Our customer service team will guide you through the return process and provide specific instructions based on your product and situation.

When requesting an RMA, please have your order number, the item(s) you wish to return, and the reason for return available. This information helps us process your request quickly and provide appropriate return instructions. We may ask additional questions to better understand your return needs and potentially resolve issues without requiring a return.

Your RMA number must be clearly marked on the outside of the return package along with our return address. Packages without visible RMA numbers may be delayed in processing or returned to sender. Include all original packaging materials, accessories, and documentation inside the return package to ensure proper processing.

Returns must be shipped within seven (7) days of receiving your RMA number to remain valid. Extensions may be granted in special circumstances, but you must contact us before your RMA expires to request an extension. Expired RMAs may require new return authorization and could be subject to different return policies or fees.

10. Return Shipping and Costs

Customers are responsible for return shipping costs unless the return is due to our error, such as receiving the wrong item, a defective product, or damaged merchandise. We recommend using a trackable shipping method and obtaining proof of shipment for your protection, as we are not responsible for return packages that are lost or damaged in transit.

For returns due to our error, we will provide prepaid return shipping labels via email after your RMA is approved. These prepaid labels are only valid for the specific return authorized and cannot be used for other purposes. Using prepaid labels for unauthorized returns may result in shipping charges being deducted from your refund.

If you prefer to use your own shipping method for returns, we recommend choosing a carrier that provides tracking and delivery confirmation. Return packages should be adequately insured for their full value, as risk of loss during return shipping remains with the customer until the package is received at our returns facility.

International customers or customers in remote areas may face higher return shipping costs due to distance and carrier limitations. We will work with these customers to find cost-effective return solutions and may offer partial shipping reimbursement in cases where return costs are prohibitively expensive relative to the product value.

11. Return Processing and Inspection

Once we receive your returned item, our returns team will inspect the product within two to three business days to verify its condition and confirm eligibility for refund or exchange. This inspection process ensures that returned items meet our return policy requirements and can be processed for appropriate refunds or restocking.

Our inspection includes verification that all original components, accessories, and packaging materials are included, assessment of product condition to confirm it meets our return standards, and testing of electronic items to ensure proper functionality. Items that do not pass inspection may be subject to reduced refunds, restocking fees, or return to the customer.

If a returned item does not meet our return policy requirements, we will contact you with details about the inspection findings and available options. These options may include accepting a partial refund, paying additional fees to complete the return, or having the item returned to you at your expense.

For approved returns, refund processing begins immediately after successful inspection. We will send email confirmation once your return has been processed, including details about the refund amount, method, and expected timeline for the refund to appear in your account.

12. Refunds and Processing Times

Refunds for approved returns are processed to your original payment method within three to five business days after we receive and inspect your returned item. The actual time for refunds to appear in your account depends on your payment provider's processing procedures and may take additional time beyond our processing period.

Credit card refunds typically appear within five to seven business days after processing, though some banks may take up to ten business days to post refunds to customer accounts. PayPal and other electronic payment method refunds usually appear within two to four business days after processing. Bank transfers and check payments may require longer processing times.

Refund amounts will reflect the original purchase price of returned items minus any applicable restocking fees, return processing fees, or deductions for missing components or damage. Original shipping charges are non-refundable except in cases where the return is due to our error. If you received free shipping on your original order, the value of that shipping may be deducted from your refund if not all items are returned.

For orders paid with store credit, gift cards, or promotional codes, refunds will be issued in the same form as the original payment. Store credit refunds are processed immediately and can be used for future purchases. Gift card refunds are restored to the original gift card within one business day of processing.

13. Exchanges and Replacements

We offer exchanges for defective items, incorrect shipments, or when you need a different size or model of the same product category. Exchanges are processed similarly to returns, requiring an RMA number and adherence to our return policy timeframes and conditions.

For straight exchanges of identical items due to defects or shipping errors, we will expedite the replacement shipment once we receive your returned item. These exchanges typically do not incur additional shipping charges, and we will cover both return and reshipment costs when the exchange is due to our error.

If you wish to exchange an item for a different model, color, or size, the exchange will be processed as a return and new purchase. You will receive a refund for the returned item and will need to place a new order for the desired replacement. This process allows you to take advantage of any current promotions or pricing on the new item.

Limited exchanges may be available for items that are backordered or discontinued. In these cases, we will work with you to find suitable alternatives or provide full refunds if no acceptable substitutes are available. Our customer service team will communicate all available options and help you make the best decision for your needs.

14. Defective Products and Warranty Claims

If you receive a defective product, please contact us immediately to report the issue and obtain guidance on the appropriate resolution process. Defective items may be eligible for immediate replacement, repair through manufacturer warranty, or full refund depending on the nature of the defect and product category.

For products covered by manufacturer warranties, we will provide warranty information and assist you in contacting the appropriate manufacturer for warranty service. Many electronic products include comprehensive manufacturer warranties that cover defects, malfunctions, and performance issues beyond our return period.

If a defective product is reported within our thirty-day return period, we will typically offer direct replacement or refund rather than requiring warranty service through the manufacturer. This approach ensures faster resolution and reduces inconvenience for our customers when dealing with defective merchandise.

We maintain detailed records of defective product reports to identify potential quality issues and work with our suppliers to address systematic problems. Your feedback about defective products helps us improve our quality control processes and ensure that other customers receive properly functioning merchandise.

15. Special Circumstances and Exceptions

We understand that special circumstances may arise that fall outside our standard return policy guidelines. In cases involving medical emergencies, military deployment, natural disasters, or other extraordinary situations, we will work with customers individually to find appropriate solutions that address their specific needs.

Holiday and seasonal return policies may include extended return periods for purchases made during gift-giving seasons. These extended periods will be clearly communicated during promotional periods and will supersede our standard thirty-day return policy for qualifying purchases.

Bulk or wholesale purchases may be subject to different return policies and procedures due to the nature of these transactions. Business customers should consult with our sales team about return policies specific to their account type and purchase volume before placing large orders.

Educational institutions, government agencies, and non-profit organizations may qualify for specialized return policies that accommodate their unique purchasing and approval processes. These organizations should contact our business sales team to discuss customized return arrangements.

16. Customer Service and Support

Our dedicated customer service team is available to assist you with all shipping and returns inquiries, providing knowledgeable support and personalized assistance to ensure your complete satisfaction. We are committed to resolving issues quickly and fairly while maintaining the highest standards of customer care.

Customer service representatives can help you track orders, modify shipping addresses before shipment, initiate returns and exchanges, check return status, process warranty claims, and answer questions about our policies and procedures. Our team has access to comprehensive order and shipping information to provide accurate and up-to-date assistance.

For complex issues or unique circumstances, our customer service supervisors and managers are available to provide additional support and authorization for exceptions or special accommodations. We empower our customer service team to make decisions that prioritize customer satisfaction while adhering to our operational requirements.

We continuously train our customer service team on product knowledge, policy updates, and customer service best practices to ensure consistent, professional support. Customer feedback is regularly reviewed and incorporated into our service improvement initiatives.

17. Contact Information and Hours

If you have questions regarding shipping, delivery, returns, or need assistance with any aspect of your order, please contact our customer service team using the following information:

Email Support: support@lbwarehouse.com - We respond to email inquiries within four hours during business days and provide detailed written responses to complex questions or issues requiring documentation.

Phone Support: 1-800-454-6567 - Speak directly with our customer service representatives for immediate assistance with urgent shipping or return issues.

Business Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Standard Time. Limited weekend support is available for urgent shipping and delivery issues.

Our customer service team is equipped to handle all aspects of shipping and returns support, from basic tracking inquiries to complex return situations requiring special handling. We are committed to providing prompt, professional service that exceeds your expectations.

18. Policy Updates and Changes

This Shipping and Returns Policy may be updated periodically to reflect changes in our operations, shipping partnerships, legal requirements, or service improvements. We will notify customers of significant policy changes through email communication and website announcements.

The effective date at the top of this policy indicates when the current version became active. Previous versions of this policy are maintained for reference and are available upon request. Policy changes will not affect orders already placed unless the changes are necessary for legal compliance or customer benefit.

We encourage customers to review this policy periodically to stay informed about current shipping and return procedures. Bookmark this page for easy reference when placing orders or initiating returns to ensure you have the most current information about our policies and procedures.

Your continued use of our services after policy updates constitutes acceptance of the revised terms. If you do not agree with policy changes, please contact our customer service team to discuss your concerns before placing additional orders.

Thank you for choosing LB WAREHOUSE, where smart technology meets trusted service, exceptional quality, and customer-focused policies designed to ensure your complete satisfaction with every purchase and interaction.