Terms and Conditions
Terms and Conditions
Effective Date: August 7, 2022
Last Updated: August 7, 2024
Introduction and Acceptance
Welcome to LB WAREHOUSE, a leading electronics retailer operating in the United States. These Terms and Conditions ("Terms," "Agreement," or "Terms of Service") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and LB WAREHOUSE ("Company," "we," "us," or "our") governing your access to and use of our website, mobile applications, services, and products.
By accessing our website, creating an account, making a purchase, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must immediately discontinue use of our services and refrain from making any purchases.
These Terms apply to all users of our services, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content. Your use of our services is also governed by our Privacy Policy, which is incorporated herein by reference and forms an integral part of this Agreement.
1. Eligibility and Account Registration
To use our services and make purchases, you must be at least eighteen (18) years of age or the age of majority in your jurisdiction, whichever is greater. If you are under the required age, you may only use our services with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.
When creating an account, you agree to provide accurate, current, and complete information about yourself as prompted by our registration form. You are responsible for maintaining the accuracy of your account information and must promptly update any changes to your personal details, including contact information and payment methods. You acknowledge that providing false or misleading information may result in immediate termination of your account and cancellation of any pending orders.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree not to share your account information with any third party and to immediately notify us of any unauthorized use of your account or any other breach of security. You acknowledge and agree that you are fully responsible for all activities that occur under your account, whether or not you have knowledge of such activities.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion, particularly in cases where we suspect fraudulent activity, violation of these Terms, or any behavior that we deem harmful to our business or other customers.
2. Product Information and Availability
We strive to provide accurate and up-to-date information about all products offered on our platform, including detailed descriptions, specifications, pricing, and availability. However, we do not warrant that product descriptions, prices, or other content on our website is accurate, complete, reliable, current, or error-free. All product images are for illustration purposes only and may not reflect the exact appearance of the actual product.
Product availability is subject to change without notice, and we cannot guarantee that any product will be available at the time you place your order. In the event that a product becomes unavailable after you have placed an order, we will notify you as soon as possible and provide you with the option to substitute the product with a similar item or receive a full refund.
Prices for our products are subject to change without notice and are listed in United States Dollars unless otherwise specified. While we make every effort to ensure that prices displayed on our website are accurate, pricing errors may occasionally occur. In the event of a pricing error, we reserve the right to refuse or cancel any orders placed for products listed at the incorrect price, regardless of whether the order has been confirmed or payment has been processed.
We reserve the right to modify product offerings, discontinue products, and change product specifications at any time without prior notice. Any such changes will not affect orders that have already been confirmed and shipped unless the changes are necessary for safety or legal compliance reasons.
3. Order Placement and Acceptance
When you place an order through our website or other channels, you are making an offer to purchase products at the prices and terms specified at the time of order placement. Your order represents an offer that is subject to our acceptance, and no contract for the sale of products exists until we confirm acceptance of your order.
We reserve the right to accept or reject any order for any reason, including but not limited to product availability, errors in product or pricing information, suspected fraudulent activity, or failure to meet our credit verification standards. If we reject your order after payment has been processed, we will refund the full amount to your original payment method within five to seven business days.
Order confirmation does not guarantee that your order will be fulfilled as placed. We may need to make substitutions or modifications to your order due to product availability, shipping restrictions, or other factors beyond our control. In such cases, we will contact you to discuss alternatives or offer a full refund if no suitable substitute is available.
All orders are subject to verification of information and credit approval. We may request additional information from you to verify your identity, billing address, or payment method before processing your order. Failure to provide requested verification information may result in order cancellation and refund.
4. Pricing and Payment Terms
All prices displayed on our website are in United States Dollars and include applicable manufacturer warranties but exclude shipping costs, taxes, duties, and other fees unless specifically stated otherwise. The total cost of your order, including all applicable taxes, shipping charges, and fees, will be clearly displayed before you complete your purchase.
We accept various forms of payment including major credit cards, debit cards, PayPal, and other electronic payment methods as indicated during the checkout process. Payment must be received and verified before we process and ship your order. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the specified amount.
In the event of payment processing issues, including declined transactions, insufficient funds, or suspected fraudulent activity, we reserve the right to suspend or cancel your order and may require alternative payment methods or additional verification before proceeding. We are not responsible for any fees or charges imposed by your bank or payment provider in connection with payment processing.
All sales are subject to applicable state and local taxes, which will be calculated and added to your order total based on the shipping address provided. Tax amounts are estimates and may be adjusted based on final order details and current tax rates at the time of shipment.
5. Shipping and Delivery
We offer various shipping options to accommodate different delivery timeframes and budgets. Shipping costs are calculated based on the size, weight, and destination of your order and will be clearly displayed during the checkout process before you complete your purchase. Delivery timeframes are estimates based on business days and begin from the date of order shipment, not order placement.
We partner with reputable shipping carriers to ensure reliable delivery of your orders. Once your order ships, you will receive a tracking number via email that allows you to monitor the progress of your shipment. While we work diligently to ensure timely delivery, shipping times are estimates and may be affected by weather conditions, carrier delays, customs processing for international shipments, or other factors beyond our control.
Risk of loss and title to products pass to you upon delivery to the shipping address you provide. It is your responsibility to provide an accurate and complete shipping address and to ensure that someone is available to receive the package during normal delivery hours. We are not responsible for packages that are lost, stolen, or damaged after successful delivery to the specified address.
If you are not satisfied with your purchase, we offer a comprehensive return policy that allows you to return most items within thirty (30) days of delivery for a full refund or exchange, subject to certain conditions and restrictions outlined in our return policy section.
6. Return and Refund Policy
We want you to be completely satisfied with your purchase, and we offer a flexible return policy to ensure your confidence in shopping with us. Most items can be returned within thirty (30) days of delivery for a full refund, provided they are in their original condition with all accessories, documentation, and packaging materials included.
To initiate a return, you must contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and return instructions. Items returned without an RMA number may not be processed or may incur additional processing fees. You are responsible for return shipping costs unless the return is due to our error, such as receiving the wrong item or a defective product.
Certain items are not eligible for return due to hygiene, safety, or other reasons, including but not limited to personal care items, software with broken seals, customized or personalized products, and items that have been used beyond reasonable evaluation purposes. Digital products and downloadable software are generally not returnable once accessed or downloaded.
Refunds will be processed to your original payment method within seven to ten business days after we receive and inspect your returned item. If you paid by credit card, please allow additional time for your credit card company to post the refund to your account. We reserve the right to charge a restocking fee for certain items or returns that do not meet our return policy requirements.
7. Warranties and Disclaimers
Products sold by LB WAREHOUSE may be covered by manufacturer warranties, which vary by product and manufacturer. We provide warranty information available from manufacturers, but we do not provide any additional warranties beyond what is offered by the product manufacturers. Warranty claims should be directed to the appropriate manufacturer in accordance with their warranty terms and procedures.
Except as expressly stated in these Terms or as required by applicable law, all products and services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights.
We do not warrant that our website will operate uninterrupted or error-free, that defects will be corrected, or that our website or servers are free of viruses or other harmful components. We make no warranties about the accuracy, reliability, completeness, or timeliness of the content, services, software, text, graphics, or links provided through our website.
Your use of our website and services is at your own risk, and you assume full responsibility for any risk of loss or damage resulting from your use of our services or reliance on any information provided through our website.
8. Limitation of Liability
To the maximum extent permitted by applicable law, LB WAREHOUSE and its officers, directors, employees, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services or products.
In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount you paid for the specific product or service that gives rise to the claim, or one hundred dollars ($100), whichever is greater. This limitation applies regardless of the legal theory on which the claim is based, whether in contract, tort, negligence, strict liability, or otherwise.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.
We shall not be liable for any failure or delay in performance under these Terms that is due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or failures of third-party service providers.
9. Intellectual Property Rights
All content on our website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of LB WAREHOUSE or its content suppliers and is protected by United States and international copyright laws. The compilation of all content on our website is the exclusive property of LB WAREHOUSE and is protected by copyright laws.
All trademarks, trade names, and logos displayed on our website are the property of their respective owners. You may not use any of these marks without the prior written consent of the owner. Nothing contained on our website should be construed as granting any license or right to use any trademark without the written permission of the owner.
You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes in accordance with these Terms. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our website content except as expressly permitted by these Terms.
Any unauthorized use of our website content may violate copyright, trademark, and other laws and could result in criminal or civil penalties. We respect the intellectual property rights of others and expect our users to do the same.
10. User Content and Reviews
Our website may allow you to submit, post, or display content including product reviews, ratings, comments, suggestions, or other materials ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with our services.
You represent and warrant that you own or have the necessary rights to submit your User Content and that your submission does not violate any third-party rights or applicable laws. You are solely responsible for your User Content and the consequences of posting or publishing it.
We reserve the right to remove or refuse to post any User Content that we determine, in our sole discretion, violates these Terms, is inappropriate, offensive, or potentially harmful to our business or other users. We do not endorse any User Content or any opinion, recommendation, or advice expressed therein, and we expressly disclaim any and all liability in connection with User Content.
You agree not to submit User Content that is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, obscene, or invasive of another's privacy. You also agree not to submit content that infringes on intellectual property rights, contains viruses or malicious code, or violates any applicable laws or regulations.
11. Prohibited Uses and Conduct
You agree not to use our website or services for any unlawful purpose or in any way that could harm, disable, overburden, or impair our systems or interfere with other users' enjoyment of our services. Prohibited activities include but are not limited to attempting to gain unauthorized access to our systems, using automated tools to access our website, collecting user information without consent, and transmitting viruses or malicious code.
You may not use our services to engage in any fraudulent, misleading, or deceptive practices, including but not limited to providing false information, using stolen credit cards, or attempting to manipulate our pricing or inventory systems. You agree not to violate any applicable laws or regulations in connection with your use of our services.
Commercial use of our website is prohibited without our express written consent. You may not use our website to promote or sell competing products or services, harvest email addresses or other contact information, or engage in any form of spam or unauthorized marketing activities.
We reserve the right to investigate and take appropriate legal action against anyone who violates these provisions, including without limitation removing offending content, terminating accounts, and reporting violations to law enforcement authorities.
12. Privacy and Data Protection
Your privacy is important to us, and we are committed to protecting your personal information in accordance with applicable privacy laws and our Privacy Policy. Our Privacy Policy, which is incorporated into these Terms by reference, describes how we collect, use, and protect your information when you use our services.
By using our services, you consent to the collection, use, and sharing of your information as described in our Privacy Policy. You acknowledge that we may need to collect and process certain personal information to provide our services, process orders, and communicate with you about your account and purchases.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
If you have any questions or concerns about our privacy practices, please review our Privacy Policy or contact us using the information provided in the contact section of these Terms.
13. Third-Party Services and Links
Our website may contain links to third-party websites, services, or resources that are not owned or controlled by us. We provide these links for your convenience and reference only and do not endorse or assume any responsibility for the content, privacy policies, or practices of these third-party sites.
When you access third-party websites or services through links on our website, you do so at your own risk and subject to the terms and conditions and privacy policies of those third-party sites. We encourage you to review the terms and privacy policies of any third-party sites you visit.
We may also integrate third-party services into our website, such as payment processors, shipping calculators, or customer review platforms. Your use of these integrated services may be subject to additional terms and conditions imposed by the third-party service providers.
We are not liable for any damage or loss caused by or in connection with your use of any third-party websites, services, or resources, including but not limited to any transactions you enter into with third parties through links from our website.
14. Indemnification
You agree to defend, indemnify, and hold harmless LB WAREHOUSE and its officers, directors, employees, agents, licensors, and suppliers from and against any claims, actions, demands, liabilities, and settlements, including without limitation reasonable legal and accounting fees, resulting from or alleged to result from your violation of these Terms, your use of our website or services, or your violation of any rights of a third party.
This indemnification obligation includes but is not limited to claims arising from your User Content, your use of products purchased from us, your violation of applicable laws or regulations, and any fraudulent or unauthorized activities conducted through your account.
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim. You may not settle any claim subject to this indemnification provision without our prior written consent.
This indemnification provision shall survive termination of these Terms and your use of our services.
15. Dispute Resolution and Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms, your use of our services, or any products or services sold or distributed by us shall be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court if your claims qualify.
The arbitration shall be conducted by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules and, where appropriate, the AAA's Supplementary Procedures for Consumer Related Disputes. The arbitration shall be held in a location reasonably convenient to you or conducted telephonically or via written submissions if you prefer.
The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. You understand that by agreeing to arbitration, you are waiving your right to a jury trial and your right to participate in class action lawsuits or class-wide arbitration.
If any portion of this arbitration provision is deemed invalid or unenforceable, the remaining portions shall remain in force, and any invalid provision shall be severed without affecting the validity or enforceability of any remaining provision.
16. Governing Law and Jurisdiction
These Terms and your use of our services shall be governed by and construed in accordance with the laws of the United States and the state in which LB WAREHOUSE is incorporated, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in [Your State/County], and you hereby irrevocably consent to the personal jurisdiction and venue therein.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, such provision shall be severed from these Terms, and the remaining provisions shall remain in full force and effect. Our failure to enforce any provision of these Terms shall not be deemed a waiver of such provision or our right to enforce it in the future.
These Terms constitute the entire agreement between you and LB WAREHOUSE regarding your use of our services and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and us.
17. Modifications and Updates
We reserve the right to modify or update these Terms at any time without prior notice to reflect changes in our business practices, legal requirements, or other factors. When we make material changes to these Terms, we will update the "Effective Date" and "Last Updated" dates at the top of this document.
For significant changes that materially affect your rights or obligations, we may provide additional notice through email, website banners, or other appropriate means. Your continued use of our services after any modifications to these Terms constitutes your acceptance of the updated Terms.
We encourage you to review these Terms periodically to stay informed about our current terms and conditions. If you do not agree with any modifications to these Terms, you must discontinue use of our services immediately.
Previous versions of these Terms are archived and available upon request for your reference.
18. Termination
We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason whatsoever, including but not limited to breach of these Terms, suspected fraudulent activity, violation of applicable laws, or any conduct that we determine to be harmful to our business or other users.
Upon termination of your account, your right to use our services will cease immediately, and you must discontinue all use of our website and services. Termination shall not affect any obligations or liabilities that have accrued prior to termination, including but not limited to payment obligations and warranty claims.
You may terminate your account at any time by contacting our customer service team or through your account settings if available. Upon termination by you, we will cease providing services to you, but certain provisions of these Terms shall survive termination, including but not limited to provisions regarding intellectual property rights, indemnification, limitation of liability, and dispute resolution.
We are not liable to you or any third party for any termination of your access to our services.
19. Contact Information and Customer Service
If you have any questions, concerns, or disputes regarding these Terms or our services, please contact us using the following information:
Customer Service Hours: Monday through Friday, 8:00 AM to 8:00 PM Eastern Time; Saturday, 9:00 AM to 5:00 PM Eastern Time
Email: support@lbwarehouse.com
Phone: 1-800-454-6567
We are committed to providing excellent customer service and will make every effort to resolve any issues or concerns you may have in a timely and satisfactory manner. Our customer service representatives are trained to assist you with account issues, order inquiries, technical support, and general questions about our products and services.
For legal notices or formal communications regarding these Terms, please use our designated legal contact information:
Legal Department: legal@lbwarehouse.com
20. Miscellaneous Provisions
These Terms, together with our Privacy Policy and any other legal notices published by us on our website, constitute the entire agreement between you and LB WAREHOUSE concerning your use of our services. No waiver of any provision of these Terms by us shall be deemed a continuing waiver or a waiver of any other provision.
If any court of competent jurisdiction finds any provision of these Terms to be invalid, illegal, or unenforceable, that provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects our intent.
Our failure to act on or enforce any provision of these Terms shall not be construed as a waiver of that provision or any other provision. No waiver shall be effective against us unless made in writing and signed by our authorized representative.
These Terms are binding upon your heirs, successors, and assigns. You may not assign your rights or obligations under these Terms without our prior written consent, but we may assign our rights and obligations without restriction.
Time is of the essence in the performance of these Terms. Any notice required or permitted to be given under these Terms shall be in writing and shall be deemed to have been given when delivered personally, sent by certified mail, return receipt requested, or sent by email to the address provided by you or us for such purposes.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.